Shipping policy

 

Intentional Delays in Order Fulfillments!

We might intentionally delay the fulfillment and shipping of your order due to extreme cold or hot weather, holidays, weekends and natural disasters in certain locations. All these steps are taken to assure that you will receive your order in best condition possible. If the order is placed when holiday could cause long delays of shipment in transit we will ship the order on coming Monday to make sure delivery services have an open window of at least 4 business days to fulfill the delivery without interruption.


Cold Weather Shipping Information 

If temperatures in your area are between 35F and 45F please consider adding a heat pack. If low temps are dipping below 35F consider postponing your order until there is a warmer stretch of weather. With that said the main thing you will want to do when ordering during cold weather is to follow the tracking of your order closely. Plan to have someone available to bring your package inside as soon as it is delivered. This is good practice regardless of temperatures but becomes extra important during cool weather periods. The biggest risk for plants during cool weather is if your package sits in a cold mailbox or on your porch. Bringing the package indoors promptly mitigates this risk.


NOTE: Orders placed during periods of extreme cold weather might be canceled and refunded at our discretion. This is to prevent unnecessary dead on arrivals.


Warm Weather Shipping Information 

If high temps in your area are exceeding 85F consider waiting to place your order until there is a cooler stretch of weather. With that said the main thing you will want to do when ordering during warm weather is to follow the tracking of your order closely. Plan to have someone available to bring your package inside as soon as it is delivered. This is good practice regardless of temperatures but becomes extra important during warm weather periods. The biggest risk for plants during warm weather is if your package sits in a hot mailbox or on your porch. Bringing the package indoors promptly mitigates this risk.


NOTE: Orders placed during periods of extreme warm weather might be canceled and refunded at our discretion. This is to prevent unnecessary dead on arrivals.

 

 

Handling time for Live Plants:
Live plants are shipped Monday - Saturday: Most plant-only orders can ship out within 1-3 business days.
  • *** Excluded: out-of-stock, pre-order, or backorder products.

Handling time for Live Animals orders:
Live Animals are shipped Monday - Wednesday.
Live Animals orders take longer to pack and ship. We only ship Live Animals orders when they can be delivered within the week so they don't spend an extra day in transit on the weekend.
Handling time for Live Animals ranges from 1-5 business days depending on the weather and health of the livestock. We will email tracking information when the order is shipped.


Free Shipping: 
We offer Free Shipping on eligible orders.
  • Free Shipping will take 2-5 days to reach you
  • If your orders included Live Plants & Live Animals. We will combine the shipment and you will see the flat rate shipping cost at checkout
  • Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands customers are not qualified for the Free Shipping program. Please upgrade to Expedited or Express Mail for faster delivery. 


    Delayed Parcels:
    Sometimes your packages may take longer than normal to arrive with U.S. Postal Service or our chosen courier. We are legally obliged to wait 15 working days (3 weeks) for a package to be considered lost. See U.S. Postal Service website for further detail. 
    • We cannot be held responsible for any delay caused by U.S. Postal Service but if your packages were lost by the courier service, we will issue a replacement by 50/50, which means we pay 50% and the customers pay 50% plus shipping for the replacement orders.
    Refused Shipment Policy: 
    *** Extremely important for All customers to keep their address information up-to-date! If you have placed an order with a WRONG SHIPPING ADDRESS  it is extremely important to contact us on the contact section AS SOON AS POSSIBLE.
    • Please always keep your shipping address up-to-date! ( Debit and Credit Card, Paypal, Apple Pay, Google Pay, Amazon Pay, Shopify Pay, Ali Pay, and other payment processing services )
    • Any shipment being refused or shipped back to us by providing a wrong address or other reasons will not be refundable.