Do not sell or share my personal information
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR RETURN POLICY?
All sales are final. We do not accept returns or exchanges for live plants or animals. There is some exception is for some of our dry goods. Contact us for details.
HOW DOES LIVE ARRIVAL GUARANTEE POLICY WORK?
We have 24 Hours Live Arrival Guarantee policy. If your order arrived dead on arrival. Simply take clear pictures of the items with issue in their original clear bag and send it to us within 24 hours of delivery. If the 24 windows has passed we will not be able to help you further.
WHAT IS YOUR SHIPPING POLICY?
We will ship your order as soon as possible. All orders usually shipped within 1-2 business days. Orders including live plants/ animals could be delayed based on our preference to avoid weekend delays / holiday delays / unsafe weather.
Shipping speed is out of our control depend on shipping carrier. You can choose your preferred shipping service that we provided at checkout.
CAN I CANCEL MY ORDER?
We can only cancel your order if it hasn’t been fulfilled. We can not guarantee that the cancellation will be possible. Please reach out to us as soon as possible, and we’ll do our best to assist you.
WHAT IF MY SHIPPING ADDRESS IS WRONG OR HAS AN ERROR?
We can only update your shipping address if the order hasn’t been fulfilled yet, and we cannot guarantee that the change will be possible. Please contact us with the updated address as soon as possible, and we’ll do our best to assist you.
WHAT IS PLANT TISSUE CULTURE?
One of the biggest advantages of tissue culture plants is that they are completely free from snails, algae, and diseases. This is because they are grown in a sterile environment, eliminating the risk of introducing any unwanted pests or pathogens into your aquarium. With tissue culture plants, you can say goodbye to the hassle of dealing with snails or battling algae outbreaks.
WHERE ARE ORDERS SHIPPED FROM?
Orders are shipped from Illinois, United States.
DO YOU SHIP OUTSIDE OF U.S.A?
Currently we only ship to 50 states and do not ship outside of United States.
