LIVE ARRIVAL GUARANTEED
HYGRONATURE GUARANTEE
Shop worry-free with our Live Arrival Guarantee. We guarantee that your items will arrive alive and well, ready for you to enjoy.
24 Hours Live Arrival Guarantee*
In a rare Event of Plants/live stocks arriving damaged/dead upon delivery.
- we must be notified within 24 hours by the same day of delivery.
- Please take clear photos of the damaged product and send it to us within 24 hours.
- Live Arrival Guarantee will be void after 24 hours of delivery.
- All replacements are considered final and we will not replace the replacement.
REQUIRED STEPS
- Picture requirements: Take at least 2 clear photos of damaged product in their original, unopened & sealed transparent packing and send photos and orders information to our email within 24 hours: info@hygronature.com
- Please do not take picture of damaged plants, or animals in your aquarium. Once they have been placed in your aquarium. It can no longer be covered by our guarantee.
- Please keep in mind that Live Arrival Guarantee only guarantees that live stocks will be alive upon arrival.
- We cannot guarantee that you can provide needed care for the plants/live stock to keep them alive and have them thrive.
- Many factors, including the aquarium environment, water quality, nutrient, temperature, lighting, filter, and CO2 system, can contribute to the failure to grow live plants and live animals.
WHAT IS NOT COVERED
We can't guarantee plants will be 100% pest-free because we can not be responsible for pests in your aquarium.
Please use plants at your own risk.
* We recommended all customers rinse the plants with clean water and quarantine them before use.
* Only plants in tissue culture will be 100% free from pests, algae and snails.
- Due to the nature of the products. We can not guarantee our plants will be pests / algae / snail free.
- We can not guarantee your aquarium success or are responsible for your aquarium inhabitant including but not limited to fish, shrimp, snail, turtle, etc. So please quarantine all plants when use!
- Unless specific, we can not guarantee aquatic plants were grown emerged or submerge.
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR RETURN POLICY?
All sales are final. We do not accept returns or exchanges for live plants or animals. There is some exception is for some of our dry goods. Contact us for details.
HOW DOES LIVE ARRIVAL GUARANTEE POLICY WORK?
We have 24 Hours Live Arrival Guarantee policy. If your order arrived dead on arrival. Simply take clear pictures of the items with issue in their original clear bag and send it to us within 24 hours of delivery. If the 24 windows has passed we will not be able to help you further.
WHAT IS YOUR SHIPPING POLICY?
We will ship your order as soon as possible. All orders usually shipped within 1-2 business days. Orders including live plants/ animals could be delayed based on our preference to avoid weekend delays / holiday delays / unsafe weather.
Shipping speed is out of our control depend on shipping carrier. You can choose your preferred shipping service that we provided at checkout.
CAN I CANCEL MY ORDER?
We can only cancel your order if it hasn’t been fulfilled. We can not guarantee that the cancellation will be possible. Please reach out to us as soon as possible, and we’ll do our best to assist you.
WHAT IF MY SHIPPING ADDRESS IS WRONG OR HAS AN ERROR?
We can only update your shipping address if the order hasn’t been fulfilled yet, and we cannot guarantee that the change will be possible. Please contact us with the updated address as soon as possible, and we’ll do our best to assist you.
WHAT IS PLANT TISSUE CULTURE?
One of the biggest advantages of tissue culture plants is that they are completely free from snails, algae, and diseases. This is because they are grown in a sterile environment, eliminating the risk of introducing any unwanted pests or pathogens into your aquarium. With tissue culture plants, you can say goodbye to the hassle of dealing with snails or battling algae outbreaks.
WHERE ARE ORDERS SHIPPED FROM?
Orders are shipped from Illinois, United States.
DO YOU SHIP OUTSIDE OF U.S.A?
Currently we only ship to 50 states and do not ship outside of United States.