No vender ni compartir mi información personal

Como se describe en nuestra Política de privacidad, recopilamos información personal de sus interacciones con nosotros y nuestro sitio web, incluso a través de cookies y tecnologías similares. También podemos compartir esta información personal con terceros, incluidos socios publicitarios. Hacemos esto para mostrarle anuncios en otros sitios web que sean más relevantes para sus intereses y por otros motivos que se describen en nuestra Política de privacidad.

Compartir información personal para realizar publicidad dirigida en función de su interacción en diferentes sitios web puede considerarse “venta”, “intercambio” o “publicidad dirigida” según determinadas leyes de privacidad de los estados de EE. UU. En función de dónde viva, puede tener derecho a darse de baja de estas actividades. Si desea ejercer este derecho a la baja voluntaria, siga las instrucciones a continuación.

Si visita nuestro sitio web con la señal de preferencia de darse de baja del Control Global de Privacidad activada, trataremos esto, según su ubicación, como una solicitud para darse de baja de la actividad que pueda considerarse una “venta” o “intercambio” de información personal. También lo trataremos como una solicitud de baja de otros usos que puedan considerarse publicidad dirigida para el dispositivo y navegador que utilizó al visitar nuestro sitio web.

FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR RETURN POLICY?

All sales are final. We do not accept returns or exchanges for live plants or animals. There is some exception is for some of our dry goods. Contact us for details.

HOW DOES LIVE ARRIVAL GUARANTEE POLICY WORK?

We have 24 Hours Live Arrival Guarantee policy. If your order arrived dead on arrival. Simply take clear pictures of the items with issue in their original clear bag and send it to us within 24 hours of delivery. If the 24 windows has passed we will not be able to help you further.

WHAT IS YOUR SHIPPING POLICY?

We will ship your order as soon as possible. All orders usually shipped within 1-2 business days. Orders including live plants/ animals could be delayed based on our preference to avoid weekend delays / holiday delays / unsafe weather.

Shipping speed is out of our control depend on shipping carrier. You can choose your preferred shipping service that we provided at checkout.

CAN I CANCEL MY ORDER?

We can only cancel your order if it hasn’t been fulfilled. We can not guarantee that the cancellation will be possible. Please reach out to us as soon as possible, and we’ll do our best to assist you.

WHAT IF MY SHIPPING ADDRESS IS WRONG OR HAS AN ERROR?

We can only update your shipping address if the order hasn’t been fulfilled yet, and we cannot guarantee that the change will be possible. Please contact us with the updated address as soon as possible, and we’ll do our best to assist you.

WHAT IS PLANT TISSUE CULTURE?

One of the biggest advantages of tissue culture plants is that they are completely free from snails, algae, and diseases. This is because they are grown in a sterile environment, eliminating the risk of introducing any unwanted pests or pathogens into your aquarium. With tissue culture plants, you can say goodbye to the hassle of dealing with snails or battling algae outbreaks.

WHERE ARE ORDERS SHIPPED FROM?

Orders are shipped from Illinois, United States.

DO YOU SHIP OUTSIDE OF U.S.A?

Currently we only ship to 50 states and do not ship outside of United States.